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Matt Garman, CEO of AWS, Colleen Aubrey, SVP of Amazon Applied AI Solutions, Julia White, CMO of AWS, and OpenAI leaders today discussed how they and their customers are changing the way businesses work with agents at the What’s Next with AWS conference.
Here’s our rundown of the biggest announcements from the event:
Amazon Quick is an AI assistant for work that connects with everyone, learns what matters to you, and takes action on your behalf. Starting today, you can use the new desktop app, sign up for Free and Plus pricing plans, generate visual assets in chat, and easily connect Quick to even more apps.
- New Quick desktop app (Preview): You can create a personalized experience by staying connected to your local files, calendar, and communications without ever opening a browser.
- New Free and Plus pricing plans for Quick: You can sign up in minutes using your personal email address or existing Google, Apple, Github, or Amazon credentials—no AWS account required.
- Create visual assets on the fly: Available today, Quick now lets you create polished documents, presentations, infographics and images right from the chat interface, without the need for design skills or hours of formatting.
- Easily connect Quick to even more apps: Available today, Quick expands its native integrations with Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams.
- Build custom apps with Quick (Preview): With Quick, you can create smart apps, dashboards, and websites that are deeply connected to the rest of your business using natural language.
To learn more, visit the About Amazon News post.
Amazon Connect expands from a single product to a set of four AI agent solutions designed to work within your existing workflows: Amazon Connect Decisions (supply chains), Talent (hiring), Customer (customer experience) and Health (health care).
- Amazon Connect Decisions is a supply chain planning and intelligence solution that moves teams from crisis management to proactive planning and decision making. Combining 30 years of Amazon’s operational science and more than 25 specialized supply chain tools, AI teammates adapt to your business, learn from your team, and continuously improve your operations.
- Amazon Connect Talent (Preview) is an agent-based AI recruiting solution built for talent acquisition leaders managing recruiting at scale. It provides AI-driven interviews, science-based assessments, and consistent ratings to help recruiters hire high-quality candidates faster while providing candidates with a flexible interview experience that reduces human bias.
- Amazon Connect Customer, formerly known as Amazon Connect, delivers intelligent, personalized customer experiences across voice, chat and digital channels. The Amazon Connect customer now offers new configuration options that allow organizations to set up conversational AI in weeks, not months, and configure environments without technical expertise.
- Amazon Connect Health provides agent-based patient verification, appointment management, patient information, ambient documentation, and medical coding—giving patients faster access to care, physicians more time to care, and staff capacity for specialized work.
To learn more, visit the About Amazon News post.
AWS and OpenAI Expanded Partnership
AWS and OpenAI bring the latest OpenAI models to Amazon Bedrock, launch Codex on Amazon Bedrock, and launch Amazon Bedrock Managed Agents, powered by OpenAI (all in limited preview), delivering the edge intelligence businesses want on the infrastructure they trust.
- OpenAI Models on Amazon Bedrock (Limited Preview): The latest OpenAI models, including GPT-5.5 and GPT-5.4, will be available in preview on Amazon Bedrock. Use OpenAI edge models through the same Bedrock APIs you already rely on, with unified security, management, and cost control. No additional infrastructure to configure, no new security model to learn.
- Codex on Amazon Bedrock (Limited Preview): You can access the OpenAI codex agent in AWS environments where they are already running at scale. You can authenticate with their AWS credentials, process inferences through Amazon Bedrock infrastructure, and apply Codex usage to their AWS cloud commitments. Codex on Bedrock is available through the Bedrock API, starting with the Codex CLI, the Codex desktop application, and the Visual Studio Code extension.
- Amazon Bedrock Managed Agents powered by OpenAI (Limited Preview): Amazon Bedrock Managed Agents combines edge AI models with AWS’ trusted infrastructure, enabling customers to quickly and easily build production-ready OpenAI-based agents in the cloud. It is built with the OpenAI cable, designed to unlock the full potential of OpenAI frontier models to deliver faster execution, sharper reasoning, and reliable control of long-running tasks.
To learn more, visit the AWS What’s New post and the About Amazon News post.
Updated April 29 – Added new Quick feature for building custom apps using natural language.