Many data center operators who have shouldered the burden of land purchase, planning consent, construction, supply chain management and full fit-out may think that the day their new facility comes online is the end of the process. But what about the day-to-day management of the internals of the data center—the human engineers who keep next-generation equipment running at peak performance?
One of the criticisms of data centers from the outside is that after the surge of employment before and during the construction phases, the actual permanent employment from the local population is relatively low. Automated operation means that even very large installations only need a few dozen employees, albeit 24/7, to keep the data center running at peak performance.
But with huge amounts of investment on the line, choosing the personnel to maintain the income-generating facility becomes an important decision. And it is here that providers of specialized personnel are concentrated. One company, Southeastern Wisconsin-based CC&N, is expanding its infrastructure support portfolio to meet the demand for skilled people in the newest DCs.
What makes CC&N different is the inherent investment that every member of the CC&N team has – the company has , so it’s in everyone’s best interest that every issue, every ticket about the site is resolved as well and as quickly as possible. “Our Day 2 infrastructure support teams stay embedded in the environment and help organizations manage change without compromising performance. We focus on getting the details right so problems don’t arise later,” says Dan Witkofski, the company’s president.
CC&N infrastructure support staff are skilled technicians who work in a live data center environment as an extension of their clients’ teams. They are experienced in common ticketing workflows and environments, so they can operate in virtually any environment, the company says.
“Day 2 support is about maintaining control in environments that are constantly changing. (…) Our teams bring the operational discipline and hands-on expertise needed to keep infrastructure organized, responsive and reliable as demands grow,” said Witkofski. Team members work in hyperscale, colocation and enterprise data centers, and dedicated teams are a recent addition to the company’s other services, which range from design and project management of new facilities to consulting and, in this latest case, providing on-site expert boots.
The specialized equipment and needs of the latest generation of data centers require personnel who have experience and skills in the space, and data center operators who make large investments in new equipment need to be sure that the day-to-day problems they face in maintaining a consistently high level of operation are quickly solved by professionals who know what they are doing. CC&N’s business model almost guarantees that its technicians and experts will keep data centers running smoothly and end users happy.
(Image credit: Pixabay under license.)
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